ANZ launches voice activated transfers
(7 September 2017 – Australia) ANZ Bank has unveiled its Voice ID function, which allows business customers to authorise fund transfers of more than A$1000 and BPAY payments of more than $10,000 without using a PIN or password.
The bank said it intends to roll the technology out to other digital channels.
“This is a significant security update that will make it easier for our customers to complete high value transactions on their smartphones,” said Peter Dalton, ANZ’s managing director, customer experience and digital channels.
“Customers increasingly want the convenience of banking on their digital devices and this solution delivers that with the added level of voice biometric security,” Dalton said in a statement.
“This will be particularly good news for our small business customers who regularly need to make payments of more than $1000 on the go and will only need their voice to authorise those transactions.”
ANZ’s announcement follows big four rival, NAB launching a “virtual banker” for its business banking arm, that will relive call centre staff from answering common questions. The bank expects the technology to save it around A$16 billion in costs by 2020.
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