AusPost IoT Exploration
(13 July 2018 - Australia) Australia Post is exploring how it can use the internet of things (IoT) to make it easier for customers to pay bills and accept deliveries.
The postal service is also known to be exploring how digital assistants like Alexa, Google Home and Siri might be used in future to pay bills simply using voice commands which has been in development already.
AusPost is seeking a role for IoT to have a greater presence in people’s homes by making use of voice-enabled digital assistants that are becoming more common. An identity-verified contractor could for example use a one-time app code to unlock your front door and put your shopping in the kitchen. Similar services, such as Amazon Key, have been released recently in other global markets. For AusPost it could mean being able to provide customers expecting parcels with a much better experience than dropping a delivery card in the letterbox for self-pick-up.
General manager for parcel and express services in the product and innovation team, Ben Franzi, said he expected “voice and the internet of things will vastly change delivery and service experiences over the next five years. “Our kids probably won’t need to learn to type – everything will be voice oriented," Franzi said.