Bank’s credit rating not important to Asia’s corporate customers
(Asia) - In a landmark analysis of the region’s Transaction Banking markets earlier this year, industry consultants East & Partners identified the top 3 service issues for any banker as:
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Response times on queries
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Settlement performance
- Electronic service delivery
Just as interesting were the least 3 important service attributes identified by CFOs in 845 of the region’s Top 900 corporates outside Japan:
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Usefulness of bank’s website
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Bank’s credit rating
- Reputation / name of bank
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East & Partners Pty Ltd
2002 Asia Transaction Banking Markets
Market Share and Customer Satisfaction Service
www.eastandpartners.com