East & Partners

Who’s got the best Account Officers amongst Asian Corporate Transaction Bankers??

(Asia) - In a groundbreaking study released to clients last month, an analysis of individual transaction bank performance amongst Asia's Top 900 corporate customers has identified the best 6 Account Officer results in:

JPMorgan Chase
Standard Chartered
Bank of America
Deutsche
HSBC
Citibank

All of whom substantially beat the market wide average performance for banks on this attribute.

The performance of a Transaction Bank's Account Officers at this high value end of the market is a key determinant of relationship engagement by corporates and market share for the banks themselves. The market as a whole rated Account Officer at 1.87 (1 = most important, 5 = least important) in terms of importance to the customer.

*Transaction Bank's Account Officer Performance*
	Average Rating Reported 1 — — 2 — 3 — 4 — — 5 (satisfied) (dissatisfied)

	Primary Transaction Bank	Secondary Transaction Bank

JPMorgan Chase	1.68	1.97
Standard Chartered	1.81	1.94
Bank of America	1.98	1.90
Deutsche	2.07	2.24
HSBC	2.13	1.94
Citibank	2.23	2.12
DBS	2.40	2.33
Hang Seng	2.55	2.42
OCBC	2.55	2.42
UOB	2.56	2.41
OUB	2.59	2.38
Bank of China	2.94	2.77
Other	2.72	2.53
Total Market	2.43	2.24