(10 February 2025 – United Kingdom) Finastra has launched Assist.AI, an AI-driven tool designed to enhance trade finance operations within its Trade Innovation platform.
Developed using Microsoft Azure OpenAI Service, the solution provides real-time, context-aware assistance, helping banks bridge the industry’s growing knowledge gap.
The trade finance industry faces a knowledge shortage with experienced professionals retiring or shifting careers. Assist.AI aims to address this by allowing users to ask specific trade-related queries, providing instant, precise answers without sifting through extensive manuals.
Andrew Bateman, EVP Lending at Finastra, highlighted the impact: “This timely and much-needed solution represents a significant leap forward in our commitment to advancing Open Finance and leveraging AI technology to solve real-world challenges in financial services.”
Benefits include:
Instant Expert Support – Provides real-time, accurate responses to user queries.
24/7 Availability – Boosts efficiency by automating routine inquiries.
Adaptive Learning – Continuously improves based on user interactions.
Microsoft’s Bill Borden, Corporate VP of Worldwide Financial Services, underscored the collaboration: “This solution exemplifies the power of AI in enhancing operational efficiency and user experience.”
Assist.AI is now available globally to all Finastra Trade Innovation users.