(9 June 2025 – Australia) ANZ Institutional is set to go live with a “multi-agent chatbot” for bankers called “amie”, positioned as a personalised markets analyst that consolidates knowledge for anytime dispersal.
The agentic AI tool was developed with a prototyping team from AWS in 2023, before being trialled by commercial bankers last year. amie integrates with a previous tool that the institutional bank built called Signals, which was built in 2021 to deliver personalised, actionable market intelligence to our bankers, whether that’s a notification of an upcoming deal maturing or a potential restructuring opportunity.
“We’re getting ready to go live with amie, which is short for ANZ Markets Insights Engine. At its core, it’s a multi-agent chatbot that will allow our bankers to ask pretty much anything about markets, whether it’s about research, news, policies, or of course customer analytics. We like to think of amie as a personalised markets analyst that our bankers can call on anytime, anywhere” ANZ Head of Digital Strategy and Financial Institutions Sales, Tim Moloney told AWS Summit in Sydney.
“How do you demonstrate real business value with the technology in a way that’s scalable that doesn’t require you to commit to a substantial, usually multi-year, upfront investment?”
“Agents support a modular approach, where each agent can tackle a particular opportunity, and if it’s successful, it just gets added to the stack,” Moloney said.
“Their degree of autonomy can be carefully calibrated to the guardrails required, and benchmarks can be set and tested at both the agent and the application level. Of course, this modular approach becomes exponentially more powerful when agents are portable, and the real exotic part at present is not just AI agents becoming a lot smarter, it’s through standardised protocols like MCP and other emerging agent to agent frameworks, they’re becoming a lot more portable and interoperable.”