East & Partners

Deposit switching rises with volatility - a challenge for the banks

(3 December 2012 – Australia) Businesses with funds in On Call Deposits are increasingly planning to switch accounts in the coming months, according to new research from leading industry analysts East & Partners.Easts’ latest Deposit Funding & Debt Index (DFDI) reveals that 42.9 percent of
businesses, across all business segments, are planning to move all or some of
their deposit volumes to alternative providers in the next month, with larger
institutions showing the greatest inclination to also move out of Call deposits
into short tenor term deposits.

Corporates (companies with between A$20 million and A$530 million annual
turnover) report an intended churn level of 43.1 percent, while Institutional
business (A$530 million plus) reports a 51.1 percent intention to switch in the
coming month. Although SME customers have the lowest switching intentions, a
significant 34.8 percent are nonetheless intending to shift provider.

Business Churn Levels in On Call Deposits by Segment

Segment Customers Who Have
Switched In Past Month
Customers Planning to
Switch in Coming Month
Micro Business 35.5 36.3
SME 32.2 34.8
Corporate 40.5 43.1
Institutional 48.8 51.1
TOTAL 39.5 42.9

Source: East & Partners’ Deposit Funding & Debt Index Report – October 2012

The high Corporate and Institutional churn levels are associated with lower
thresholds for the rate differentials required to switch. Corporate customers
are prepared to switch deposit balances at a rate differential of only 0.06,
while Institutional business will do so at an even thinner differential of 0.05.
The SME market has the highest rate switching trigger of +0.08, reflecting their
lower intended churn levels.

East & Partners’ Head of Markets Analysis Lachlan Colquhoun comments, “Business
depositors particularly at the bigger end of town are gaming the banks as rates
come down and they can go hunting for the best rates – and increasingly so in
shorter tenor term product.”

“Banks want stickier money, partly as a result of their upcoming Basle III
regulatory requirements and also for their funding needs, so there is some
tension evident here between the banks, the interest rate environment, and the
liquidity / return requirements of business.” Mr Colquhoun added.

About East & Partners’ Deposit Funding & Debt Index

A monthly analysis across Australia’s total business and consumer deposit and
lending markets, enhancing data provided by APRA. The ADI data is overlayed with
a set of demand-side analyses based on East & Partners’ continuous
whole-of-market customer research programs to produce the Index’s set of ratio
indicators. The Index focuses on critical market measures including business
versus retail deposit volume ratios, the ratio of deposit versus lending by bank
by market segment, deposit market share and the total market deposit funding
index.

Also reported each month are unique segmentations based on depositor size and,
importantly given BASEL III’s impact, the Index also splits On Call and HYOD
deposit volumes by segment from Term Deposits across 3, 6 and 12 month tenures –
hot and sticky deposit business flows, tied versus free deposit balances,
deposit churn forecasts and rate triggers for depositor switching.

Note: Business Depositor Segments:
› Institutional – A$530 million plus
› Corporate – A$20-530 million
› SME – A$5-20 million
› Micro – A$1-5 million

For more information or for further interview based insights from East &
Partners on this DFDI Index, please contact:

Sian Dowling
Marcomms & Client Services
East & Partners
t: 02 9004 7848
m: 0420 583 553
e: sian.d@eastandpartners.com

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