(20 April 2012 – Australia) New CEO of CBA, Ian Narev yesterday outlined his plans to improve customer satisfaction and increase the banks share of business lending.Mr Narev emphasised the banks technological abilities and the offer of real-time banking and everyday settlements for an increasingly sophisticated customer base. This focus and ongoing investment into the banks IT abilities has also included a commitment from CBA to keeping work in house, in Australia.
“We are in a lower growth environment, but we are here for the long term and we don’t think that the right thing to do for long term value is to (…) aggressively rid ourselves of people,” Mr Narev said.