(9 May 2025 â Australia) New ANZ CEO Nuno Matos has outlined a list of key priorities for the Big Four major, including investing in customer security and new initiatives such as ANZ Digital Padlock.
Matos, who will take over from outgoing CEO Shayne Elliott on 12 May, said ANZ would âcontinue to invest in world-class products and servicesâ. ANZ Digital Padlock launching mid-year is an Australian banking first that will give customers the ability to instantly âlock downâ digital access to accounts if they suspect they are being targeted by scammers.
At HSBC, Matos, who also worked at Spainâs Banco Santander, was praised for exits from some European markets deemed unprofitable and dealing with some of the issues at its then troubled Mexico business.
“We will also improve the way we serve customers in regional Australia, through investment in our regional hubs. And we will play our role in industry efforts to ensure cash is available for Australians, no matter where you live. Iâm going to be spending the coming months listening to all our stakeholders and I want to hear from youâ Matos commented.
APRA hit ANZ with an additional A$250 million capital requirement after an independent review unveiled weakness in the firmâs leadership and a string of poor behaviour. With that extra capital buffer taking the total for the bank to A$1 billion, Matos will face the challenge of trying to manage that actively.
âMatos has a big task ahead of him. There are multiple angles where heâll need to improve the business and cultureâ stated Wilson Asset Management Portfolio Manager, Matthew Haupt.
âWhen youâve got a regulator on your back, thatâs a distraction. So youâd want to make sure that the organisation is responding appropriately, and you know the outcomes, and what that meansâ said Australian Shareholder Association CEO Rachel Waterhouse.