(23 March 2010 – South Africa) First National Bank (FNB) of South Africa has announced a new cash withdrawal solution using Cellphone Banking, which allows customers to withdraw cash directly from their FNB transactional account at an FNB ATM without the use of any bank cards.CEO of FNB Cellphone Banking Solutions, Ravesh Ramlakan said in a statement that an increasing number of South Africans were choosing to bank via their cellphones.
“This is evidence of the channels ease of use, safety and convenience. When FNB developed Cellphone Banking in 2005 it was with our customers in mind and wanting to provide them with 24 hour access to their banking,” Mr Ramlakan added.
Mr Ramlakan explained that, cash withdrawal using FNB Cellphone Banking will work similar to a bank card, except that customers will no longer need to use their bank cards to withdraw cash.
To withdraw cash using Cellphone Banking, customers need to log onto Cellphone Banking and select the banking option. Customers must then select Withdraw Cash, then the account, from which they want to withdraw cash i.e. cheque account, savings account, etc.
Once they have completed the transaction, the customer will receive an sms with a temporary ATM PIN to use at the ATM. ‘For security reasons the temporary ATM Pin has to be used within 30 minutes of receipt and can only be used once,’ noted Mr Ramlakan.