Customer Sat takes half year hit
(30 April 2009 – Australia) Business banking customer satisfaction has taken a hit over the past half year, with total market satisfaction decreasing in each of the past […]
(30 April 2009 – Australia) Business banking customer satisfaction has taken a hit over the past half year, with total market satisfaction decreasing in each of the past […]
(23 April 2009 – Australia) An extraordinary 68.8 percent of SME companies said they experienced an increase in their loan interest rate over the last six months according […]
(15 April 2009 – Australia) Businesses are finding dealings with their banks more and more difficult, as customer contact continues to fall, according to the latest East & […]
(26 March 2009 – Australia) Businesses from the top end of town have much more of a ‘feel good’ factor about their banks compared to smaller businesses, according […]
(26 February 2009 – Australia) Australian merchants’ preference for debit cards is echoing across the payments market as the growth in debit card payments continues to gain momentum.This […]
(19 February 2009 – Australia) Australian businesses which are trading internationally are becoming less happy with the trade loans provided by their financiers, East & Partners analysis shows.The […]
(18 February 2009 – Australia) It appears banks have gone missing in action when it comes to business banking relationships, which is hitting business perception hard, according to […]
(11 February 2009 – Australia) East & Partners’ latest Corporate Banking Markets Report points to a slowdown in business banks’ efforts to win over middle market customers, despite […]
(28 January 2009 – Australia) East & Partners’ latest Business Banking Customer Satisfaction Monitor (BBCSM) shows that the online business banking channel is now, by far, the most […]
(18 December 2008 – Australia) East & Partners’ November 2008 Business Banking Customer Satisfaction Monitor (BBCSM) shows a continuing decline in customer satisfaction regarding Business Banks’ pricing.Since February […]