(Australia) – In just released results from a review of Australia’s Top 500 Corporate Transaction Banking markets, ANZ, CBA and HSBC have been identified as the three fastest improving transaction bankers in terms of customer satisfaction performance.
|
||||||||||||||||||||||||||||||||||||||||||||||||
Note: a
synthesis of all individual service factor ratings by bank.
Current
primary and secondary transaction service customers have rated the
performance experienced from their bankers on 27 different service
attributes which have been summed to produce the above all-of-market
performance ranking. Fastest improving secondary transaction bank over the
past 6 months has been St George.
Direct
interviewing programs run with 465 (in April 2002) and 474 (in October
2001) of the Top 500 corporates and institutions in the Australian markets
as ranked by annual revenues.