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East & Partners

Sector: Customer Satisfaction

(25 September 2026 – Australia) National Australia Bank (NAB) has seen most of its services restored, after experiencing a digital...

(15 September 2026 – United Kingdom) NatWest has appointed Harsh Agarwal as its new managing director of customer experience and...

(4 August 2026 – Australia) Bendigo Bank has appointed Christopher Dean (pictured) as chief customer officer as the regional heavyweight...

(3 August 2026 – Global) East & Partners Global Analyst Meeting Insights presents a detailed summary of emerging banking thematics...

(29 May 2026 – Australia) CommBank has commenced testing of its new AI‑powered agentic assistant experience within the CommBank app,...

(12 September 2025 – Australia) Macquarie is trialling Future Secure’s artificial intelligence (AI) digital worker technology for HR and finance...

(6 June 2025 – Asia) Even the top-performing banks are under pressure with average primary wallet share falling to just...

(18 September 2023 – Global) East’s analyst meeting insights presents a valuable summary of emerging business banking intelligence themes and...

(14 August 2023 – Global) Expanding on the successful NZ Business Banking Attribute Monitor and Resurrection of the RM Global...

(7 February 2022 – New Zealand) Business Banks are increasingly differentiating their solutions and services in a very competitive marketplace,...