Connect

East & Partners

Sector: Customer Satisfaction

Macquarie Trials Future Secure AI “Human Avatars” for Back Office

(12 September 2025 – Australia) Macquarie is trialling Future Secure’s artificial intelligence (AI) digital worker technology for HR and finance...

Read More
,

Primary wallet share in transaction banking just hit a record low across Asia’s largest corporates.

(6 June 2025 – Asia) Even the top-performing banks are under pressure with average primary wallet share falling to just...

Read More
,

Global East Analyst Meeting Insights - September 2023

(18 September 2023 – Global) East’s analyst meeting insights presents a valuable summary of emerging business banking intelligence themes and...

Read More
, , , , , ,

Do Banks Generate Their Own Customer Types?

(14 August 2023 – Global) Expanding on the successful NZ Business Banking Attribute Monitor and Resurrection of the RM Global...

Read More

Business Customers Identify Clear Differentiators between New Zealand’s Business Banks - report

(7 February 2022 – New Zealand) Business Banks are increasingly differentiating their solutions and services in a very competitive marketplace,...

Read More
, , , ,
, , , , , ,

UBS Invests in ‘Knowledge-as-a-Service’ Platform “Lynk”

(6 September 2021 – Europe) UBS Bank has recently invested in an Artificial Intelligence(AI) driven ‘Knowledge-as-a-Service’ (KaaS) platform business labelled...

Read More
, , ,

Japan To Open English-speaking Support Office To Lure Foreign Fund Managers

(16 November 2020 – Japan) Japan will open an English-speaking support office for foreign asset management firms seeking to do...

Read More
, ,
,

How neobanks are shaping post-Covid relationship banking

(11 August 2020) – According to research from East & Partners, there’s sharply declining customer satisfaction with main street banks...

Read More
, , , , , ,

What’s driving advocacy in business banking? More importantly - where is the ROI?

(6 April 2020 – Australia) Traditional measures of customer advocacy are fundamentally flawed when applied to complex business banking relationships....

Read More

Onboarding: which banks are best for corporate clients?

(30 October 2019) – A recent survey by East & Partners looking at how onboarding experience affects business ties between...

Read More
, ,
,
Load More

The intelligence of leading decision-makers

Connect

NAVIGATE

SYDNEY | HONG KONG | SINGAPORE | LONDON

© 2024 East & Partners All Rights Reserved

Privacy Policy

Terms and Conditions

Website by

Digital Junkies

Follow us on LinkedIn