Who’s got the best Account Officers amongst Asian Corporate Transaction Bankers??

Asia
Bank of America, Bank of China, Citibank, DBS Group, Deutsche, East & Partners, Hang Seng Bank, Hsbc, JP Morgan, OCBC, Overseas Union Bank, Standard Chartered, United Overseas Bank
Customer Satisfaction, Research

(Asia) – In a groundbreaking study released to clients last month, an analysis of individual transaction bank performance amongst Asia’s Top 900 corporate customers has identified the best 6 Account Officer results in:

  • JPMorgan
    Chase

  • Standard
    Chartered

  • Bank of
    America

  • Deutsche

  • HSBC

  • Citibank

All of whom
substantially beat the market wide average performance for banks on this
attribute.

The
performance of a Transaction Bank’s Account Officers at this high value
end of the market is a key determinant of relationship engagement by
corporates and market share for the banks themselves. The market as a
whole rated Account Officer at 1.87 (1 = most important, 5 = least
important) in terms of importance to the customer.

Transaction
Bank’s Account Officer Performance
Average
Rating Reported
1 — —
2 — 3 — 4 —
— 5

(satisfied)
(dissatisfied)
Primary
Transaction Bank
Secondary
Transaction Bank
JPMorgan
Chase
1.68 1.97
Standard
Chartered
1.81 1.94
Bank
of America
1.98 1.90
Deutsche 2.07 2.24
HSBC 2.13 1.94
Citibank 2.23 2.12
DBS 2.40 2.33
Hang
Seng
2.55 2.42
OCBC 2.55 2.42
UOB 2.56 2.41
OUB 2.59 2.38
Bank
of China
2.94 2.77
Other 2.72 2.53
Total
Market
2.43 2.24

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with East

At East & Partners we work together as one firm to serve our clients wherever they need us.

Our collective knowledge and experience across global  markets helps us guide clients on the intricacies of each region while enabling cohesion across their global footprint. Apples with apples and pears with pears in complex and demanding financial services markets
globally.

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