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East & Partners

Sector: Customer Satisfaction

(18 April 2008 – Australia) The much publicised efforts of business banks in Australia to improve their customers’ satisfaction, appears...

(6 March 2008 – Australia) Corporates in the A$20m to 340m segment have increased their push for quality banking products...

(31 January 2008 – Australia) National Australia Bank continues to lead its Big Four peers in customer satisfaction to Australia’s...

(21 November 2007 – Australia) National Australia Bank has received the highest customer satisfaction rating of the Big Four Australian...

(12 October 2007 – Australia) Small business customers have a dramatically low sentiment towards their banks, as shown in East...

(10 October 2007 – Asia) International banks have come out on top in markets across Asia, in the latest East...

(28 September 2007 – Australia) CBA and ANZ have both announced plans to extend opening hours in order to increase...

(28 September 2007 – Australia) Business customers have rated their banks, on average, lower in August 2007 than in any...

(24 July 2007 – Australia) Business customers have responded more positively towards their banks in June despite two of the...

(31 May 2007 – Australia) Business banking customers have rated St George Bank the highest performing bank in terms of...