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East & Partners

Sector: Customer Satisfaction

(7 May 2007 – Australia) Business customers who currently bank with a non-Big Four bank would prefer their bank to...

(27 March 2007 – Australia) Faced with falling customer sentiment, Australian banks are becoming more proactive about keeping in touch...

(24 January 2007 – Australia) Customer sentiment towards Australia’s banks fell again in East & Partners’ latest Business Banking Sentiment...

(23 November 2006 – Australia) Australia’s major domestic banks appear to be losing the battle to improve customer sentiment among...

(19 October 2006 – Australia) Australia’s major domestic banks appear to be losing the battle to improve customer sentiment among...

(18 October 2006 – Australia) A staggering three out of four commercial customers would prefer to source equipment finance through...

(3 October 2006 – Australia) East & Partners regularly receives correspondence from readers of Banking News and we thought we...

(27 September 2006 – Australia) Bank of Queensland has launched what it describes as a “revolutionary” new account aimed at...

(20 September 2006 – China) Australian banks have been talking up their efforts to improve customer satisfaction but would they...

(14 September 2006 – Australia) Australian business banking customer Sentiment Scores dropped for the second consecutive month as business banking...