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East & Partners

Sector: Customer Satisfaction

(13 September 2006 – Australia) HSBC is the best financial institution in Australia and New Zealand at providing customers with...

(16 August 2006 – Australia) Last month’s East & Partners Research Note entitled “Death of the Relationship Manager” generated some...

(10 August 2006 – Australia) Despite the rhetoric over the past 18 months, East & Partners’ inaugural Business Banking Sentiment...

(1 August 2006 – Asia) HSBC, Standard Chartered and Citigroup continue to secure more than half of all primary transaction...

(17 May 2006 – Australia) Selling Trade Finance services to small business customers is still a work in progress for...

(20 February 2006) Commonwealth Bank of Australia chief executive Ralph Norris said the bank was “a little too optimistic” about...

(3 February 2006 – Asia) The Big Three: HSBC, Standard Chartered and Citigroup continue to dominate Asia’s corporate banking markets,...

(13 January 2006 – Australia) Macquarie Bank continues to be the outstanding performer in Australasia’s project finance markets and was...