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East & Partners

Sector: Customer Satisfaction

(13 April 2005 – Australia) Despite the customer orientated restructuring programs that have taken place within Australia’s major commercial banks,...

(30 March 2005 – Australia) Banks in Australia are struggling to deliver high quality Trade Finance services to SMEs and...

(9 March 2005 – Australia) Australia’s middle markets are proving to be a sweet spot for banks looking to increase...

(23 February 2005 – Australia) Despite its travails over the past 18 months and acknowledgment that its processes have been...

(31 August 2004 – Australia) A price war could be about to break out in Australia’s commercial banking markets as...

(17 August 2004 – Australia) Commonwealth Bank’s “Which new Bank” customer service restructure appears to be paying off with the...

(27 July 2004 – Australia) The restructuring that has taken place within the corporate and institutional divisions of Commonwealth Bank...

(6 July 2004 – Australia) HSBC, Standard Chartered and Citigroup continue to dominate Asia’s corporate banking markets with the three...

(15 June 2004 – UK) Britain’s third largest bank Barclays is reportedly set to axe 800 middle management jobs but...

(8 June 2004 – Australia) Australia’s Top 500 Corporates continue to ask their banks for industry expertise, higher quality management...