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East & Partners

Sector: Customer Satisfaction

(New Zealand) A growing number of National Bank of New Zealand customers are threatening to quit the bank if it...

(Australia) Banks that implement cutting edge CRM technologies yet fail to treat their customers as human beings run the risk...

(Sydney – 17th June 2003) The quality of transaction banking delivery is playing a greater role than ever in determining...

(Sydney – 26th May 2003) The latest round of survey in the “Asian Corporate Transaction and e-Banking Markets” shows usefulness...

What Asian Corporates want from their Transaction Bankers (Sydney – 19th May 2003) Asia’s Top 900 Corporates are demanding from...

(Asia) – The goal posts continue to get higher as corporate Asia lifts its expectations in transaction banking and whilst...

(Sydney – 7th May 2003) Australia’s Top 500 Corporates are demanding greater understanding and loyalty from their banks but the...

(Sydney – 29th April 2003) The Indian corporate and commercial transaction banking market is growing rapidly in importance to bankers...