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East & Partners

Sector: Customer Satisfaction

Top 500 CFOs choose different banks for their personal accounts, CFOs from smaller firms more loyal (Australia) – Chief Financial...

(Australia) – Around one-third of Australian businesses have experienced an unsolicited approach to change bank in the past six months...

(Australia) – Australia’s Westpac Banking Corp will spend A$200 million on a new customer relationship management (CRM) system.The new system,...

(Australia) – With more than 10 years of experience researching Australia's corporate and institutional banking markets, industry analysts East and...

(Australia) – Australia's Big Four banks are losing collective market share as principal transaction bankers to Australia's Top 500 corporates,...

(Australia) – Corporates at all levels are engaging more foreign exchange products and their bankers are showing a consistent improvement...

(Australia) – Australia's Top 500 Corporates are demanding greater understanding and loyalty from their banks but the banks are more...

(Australia) – Internet and integrated e-banking services are continuing to be key drivers of the mid-corporate or commercial banking markets,...

(New Zealand) – ANZ has been rated New Zealand’s most unpopular bank for the second year in succession by a...