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East & Partners

Sector: Customer Satisfaction

(Australia) – Internet and integrated e-banking services are continuing to be key drivers of the mid-corporate or commercial banking markets,...

(New Zealand) – ANZ has been rated New Zealand’s most unpopular bank for the second year in succession by a...

(Asia) – Transaction bankers are delivering “moderate to acceptable” levels of satisfaction to corporate Asia but are failing to deliver...

(Singapore) – OCBC Bank and HSBC are two standout performers in the market for new mortgages in Singapore, according to...

(Australia) – Corporate clients are demanding more from their banking relationships, and the banks are responding to that in a...

The usefulness of a transaction banks’ website has been rated the least important relationship factor by Asian Corporates.East and Partners...

Australia and New Zealand Bank will revisit cardholder loyalty programs in an attempt to make up for an estimated A$40...

AMP Ltd Chief Executive Paul Batchelor met with major institutional shareholders to explain the company’s surprise management shake up, which...

(Australia) – Amalgamating the disparate systems of Australian bank, Commonwealth Bank of Australia (CBA) and Colonial Retail Bank, within in...

(Australia) – Standard Bank London, the investment banking arm of Standard Bank Group (total assets exceeding US$37 billion) is adding...