East & Partners

Sector: Customer Satisfaction

(12 July 2012 – Australia) Australia’s largest businesses show little interest in moving their primary transaction banking relationship to a...

(10 July 2012 – Australia) Australian Corporates are by far the most loyal segment of customers in business banking, significantly...

(26 June 2012 – Australia) Former chief risk officer at ANZ, Christopher Page has blamed public dislike of bankers on...

(23 April 2012 – Australia) East & Partners’ latest Business Banking Index has revealed a banks’ Corporate customers, those companies...

(16 December 2011 – Australia) Leading industry consultants East & Partners have released their latest Business Banking Sentiment Index which...

East & Partner’s latest Trade Finance Markets report has revealed that over half of Corporate trade finance customers have been...

(31 October 2011 – Australia) In the wake of the 2008 Global Financial Crisis, customer satisfaction no longer leads to...

(22 September 2011 – Australia) Whilst nearly half of Australia’s Corporates view their “main bank” to be their primary lending...

(15 July 2011 – Australia) Commonwealth Bank of Australia (CBA) will be the first bank ever to open branches in...

(9 May 2011 – Australia) Despite plummeting satisfaction levels amongst SME businesses across several relationship and product attributes, SMEs’ banking...