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East & Partners

Sector: Customer Satisfaction

(21 June 2010 – Asia) While Asia’s top 1000 Institutional businesses continue to view the time it takes to approve...

(28 April 2010 – Australia) Business customers are clearly showing an increased appetite to buy more product from their bank,...

(23 April 2010 – Australia) Businesses from the top end of town continue to report a significantly higher level of...

(31 March 2010 – Australia) The Council of Small Business Organisations of Australia (COSBOA) is urging small business owners to...

(15 March 2010 – Australia) St George Bank announced last week that it has extended the bank’s Customer Contact Centre...

(12 March 2010 – Australia) SMEs continue to show frustration with their banks, according to the latest edition of East...

(15 February 2009 – Australia) Relationship Managers (RM) have continued to improve their satisfaction ratings with business customers, according to...

(8 January 2010 – Australia) Business banking sentiment has finished 2009 well down, according to East & Partners’ Business Banking...

(18 December 2009 – Australia) Despite falling overall satisfaction in business banking in the current debt driven environment, banks are...

(26 November 2009 – Australia) The issue of pricing is still weighing heavily on business customers’ overall satisfaction with their...