East & Partners

Sector: Customer Satisfaction

(23 April 2010 – Australia) Businesses from the top end of town continue to report a significantly higher level of...

(31 March 2010 – Australia) The Council of Small Business Organisations of Australia (COSBOA) is urging small business owners to...

(15 March 2010 – Australia) St George Bank announced last week that it has extended the bank’s Customer Contact Centre...

(12 March 2010 – Australia) SMEs continue to show frustration with their banks, according to the latest edition of East...

(15 February 2009 – Australia) Relationship Managers (RM) have continued to improve their satisfaction ratings with business customers, according to...

(8 January 2010 – Australia) Business banking sentiment has finished 2009 well down, according to East & Partners’ Business Banking...

(18 December 2009 – Australia) Despite falling overall satisfaction in business banking in the current debt driven environment, banks are...

(26 November 2009 – Australia) The issue of pricing is still weighing heavily on business customers’ overall satisfaction with their...

(19 November 2009 – Australia) Bank advertising missed the mark last month, with a significant jump in the number of...

(27 October 2009 – Australia) Loyalty in business banking is increasingly hard to come by, with loyalty ratings continuing to...