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East & Partners

Sector: Customer Satisfaction

(6 July 2004 – Australia) HSBC, Standard Chartered and Citigroup continue to dominate Asia’s corporate banking markets with the three...

(15 June 2004 – UK) Britain’s third largest bank Barclays is reportedly set to axe 800 middle management jobs but...

(8 June 2004 – Australia) Australia’s Top 500 Corporates continue to ask their banks for industry expertise, higher quality management...

(1 June 2004 – Australia) Small to medium sized enterprises are taking a suspicious and cynical view of banks that...

(6 April 2004) Australia’s banks are continuing to under perform when delivering service to their mid-market commercial customers despite much...

(24 February 2004 – Australia) Australia’s Trade Finance markets are set to grow 8.4 percent in fiscal year 2004 with...

(11th November 2003 – Sydney) Despite their much publicised efforts to improve client service, Australia’s Big Four banks are struggling...

(28th October 2003 – New Zealand) ANZ will be working overtime to retain its New Zealand business customers in the...

(28th October, 2003 – Asia) Multinational Corporations (MNCs) operating in Asia are demanding that banks deliver world-class products and services...

(New Zealand) A growing number of National Bank of New Zealand customers are threatening to quit the bank if it...