Sector: Customer Satisfaction

UBS Invests in ‘Knowledge-as-a-Service’ Platform “Lynk”

(6 September 2021 – Europe) UBS Bank has recently invested in an Artificial Intelligence(AI) driven ‘Knowledge-as-a-Service’ (KaaS) platform business labelled...

Customer Satisfaction, FinTech, New Products, Technology

Japan To Open English-speaking Support Office To Lure Foreign Fund Managers

(16 November 2020 – Japan) Japan will open an English-speaking support office for foreign asset management firms seeking to do...

Customer Satisfaction, Operations, Regulatory & Government

How neobanks are shaping post-Covid relationship banking

(11 August 2020) – According to research from East & Partners, there’s sharply declining customer satisfaction with main street banks...

Customer Churn, Customer Satisfaction, Digital banking, Internet Banking, Technology, Transaction, Transaction Banking

What’s driving advocacy in business banking? More importantly - where is the ROI?

(6 April 2020 – Australia) Traditional measures of customer advocacy are fundamentally flawed when applied to complex business banking relationships....

Customer Satisfaction

Onboarding: which banks are best for corporate clients?

(30 October 2019) – A recent survey by East & Partners looking at how onboarding experience affects business ties between...

Customer Satisfaction, Research, Transaction Banking

East & Partners

Asia, Australia

E&P global analyst meeting insights

(3 June 2019 – Global) East & Partners Q2 2019 analyst meeting summary, encompassing insights discussed during our fortnightly sessions from the...

Customer Satisfaction, Foreign Exchange, Market share, Research, Wallet Share

East & Partners

“Trust deficit” poses catastrophic risk to the financial system - ASIC

(20 March 2018 – Australia) The financial system is at serious risk due to a widening “trust deficit”, the new...

Customer Satisfaction, Regulatory & Government

Australian Securities & Investment Commission

2 percent of UK small businesses borrowed from banks in H1 2017

(22 February 2018 – United Kingdom) Small businesses in the United Kingdom say they would rather sacrifice growth than borrow...

Customer Satisfaction, Lending

DBS launch “world first” treasury and cash management simulation tool

(6 October 2017 – Singapore) DBS Bank has announced the launch of the “world’s first” online treasury and cash management...

Customer Satisfaction, e-Banking, Foreign Exchange, New Products, Technology, Trade Finance, Transaction Banking

Asia, Singapore

SMEs are front and centre for banks following Ombudsman’s report

(3 February 2017 – Australia) Following a report from small business Ombudsman, Kate Carnell, Australian banks have vowed to be...

Associations, Competition, Customer Satisfaction, Regulatory & Government, Transaction Banking

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