East & Partners

Sector: Customer Churn

(30 June 2025 – United States) Clients using FX platforms and technology providers are considerably more reluctant to switch provider...

(18 September 2023 – Global) East’s analyst meeting insights presents a valuable summary of emerging business banking intelligence themes and...

(11 August 2020) – According to research from East & Partners, there’s sharply declining customer satisfaction with main street banks...

(19 June 2020 – Global) An RFP is time consuming, onerous and, ultimately, can deliver precious little in terms of...

(17 May 2018 – Australia) The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry moves its...

(19 January 2017 – United Kingdom) National Australia Bank off-shoot, Clydesdale Bank has said that it will be closing 79...

(9 February 2016 – Australia) One in two Australian businesses would switch banks if interest rates on business loans increased...

(14 December 2015 – Australia) Business banking will undergo a “changing of the guard” in 2016 according to industry analysts...

(20 October 2015 – United Kingdom) The Competition and Markets Authority (CMA) may force banks to make the process simpler for...

(23 September 2015 – Australia) How Australia’s largest companies rate their business bank for innovation and value for money has...