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East & Partners

Sector: Customer Satisfaction

(10 August 2015 – Sydney) Customer loyalty in business banking is fading fast according to study results newly released by...

(3 August 2015 – Hong Kong) Banks have an opportunity to exploit the trade finance needs of top Asian corporates...

(1 July 2015 – Asia) The CFOs of Asia’s Top 1000 corporates are increasingly dissatisfied with the Short Term Debt...

(22 June 2015 – Australia) Queensland businesses are more than twice as happy with their bank relative to interstate businesses...

(9 June 2015 – Australia) Small business owner’s bank relationship is changing, with important implications for the Big Four, according...

(22 May 2014 – Australia) National Australia Bank (NAB) has appointed an independent Customer Advocate, professor Dimity Kingsford Smith, professor...

(27 April 2015 – Australia) Business banking sentiment has fallen to its lowest level in nine years, results from the...

(13 April 2015 – Australia) Middle market transaction banking engagement is increasingly driven by CFO’s focus on their core business...

(18 March 2015 – Asia) What a difference five years can make in Asian banking. Five years later and the...

(3 March 2015 – Australia) While many business owners report ‘nothing’ is stopping them from switching to a regional bank,...