Business Banking Outlook for 2019 & Beyond - Open Markets Briefing
(13 February 2019 – Australia) East & Partners presented the latest in business banking research and analysis at the group’s Business Banking Outlook for 2019 & Beyond event today.
Held at The Westin, Martin Place, the 2019 Outlook Open Markets Briefing delved deeper into the importance of a ‘human touch’, customer experience, trust and transparency in banking, trade finance digitisation, customer advocacy, mind share, sector based insights and Australian business banking capability relative to global counterparts. Click to download the latest Outlook 2019 which highlights opportunities and challenges across business banking markets.
“Our research indicates CFOs and corporate treasures encounter significant difficulties Incorporating cutting edge processes into their operations, be it ESG KPIs or full scale cash visibility across supply chains growing in scale and complexity all the time” stated Martin Smith, East & Partners Head of Markets Analysis.
“Guided by examples of successful implementation in Asia, Europe and North America, we can clearly see how integral voice of the customer insights are guiding strategic decision making. Whether its simplifying document heavy trade finance processes or keeping ahead of the curve on IoT and AI development, the customer voice is crucial for understanding and meeting customer expectations”
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