Regional banks join ATMs
(20 July 2010− Australia) Two of Australia’s regional banks, Suncorp Bank and Bendigo Bank, have doubled their customers ATM access by joining forces.
The banks have forged a new partnership which allows their combined customer base of around 2.4 million to transact at 2000 machines across Australia without incurring a direct charge fee.
David Foster, Suncorp’s CEO, said that having access to such a comprehensive network of ATMs significantly improves convenience for the banks customers, while allowing them to avoid fees other banks may impose for using their machines.
The networks operated by the two banks are complementary, with Bendigo’s network weighted towards Victoria and regional centres, while Suncorp is strong in Queensland, Sydney and other capital cities.
Bendigo and Adelaide Banking managing director, Mike Hirst, said that the partnership reinforced the reputations of both organisations for being customer connected.
We lead the major banks with high customer satisfaction ratings because we understand that our customers value good service, they want us to act in their best interests and they want us to feel appreciated for their business, Mr Hirst added.
The ATM sharing arrangement follows the Reserve Bank of Australia’s ATM Fee Reforms, which said banks should be able to forge partnerships to improve ATM services.
David Foster, Suncorp’s CEO, said that having access to such a comprehensive network of ATMs significantly improves convenience for the banks customers, while allowing them to avoid fees other banks may impose for using their machines.
The networks operated by the two banks are complementary, with Bendigo’s network weighted towards Victoria and regional centres, while Suncorp is strong in Queensland, Sydney and other capital cities.
Bendigo and Adelaide Banking managing director, Mike Hirst, said that the partnership reinforced the reputations of both organisations for being customer connected.
We lead the major banks with high customer satisfaction ratings because we understand that our customers value good service, they want us to act in their best interests and they want us to feel appreciated for their business, Mr Hirst added.
The ATM sharing arrangement follows the Reserve Bank of Australia’s ATM Fee Reforms, which said banks should be able to forge partnerships to improve ATM services.
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