East & Partners is a leading specialist business banking market research and analysis ﬁrm. Since 1987, the firm’s core expertise has been in the provision of analysis and advisory services tailored for the commercial, business and institutional banking markets across Asia Pacific, Australasia, Europe and North America.
East’s research is based on more than 75,000 direct interviews annually across the globe on customers’ interactions and relationships with their financial service providers. These interviews are conducted face to face or over the telephone with key decision makers including CFOs, treasurers, finance directors and business owners.
Strict non-disclosure agreements are entered into with all interviewees where asked for, ensuring honest and confidential dialogue. East has never given incentives for businesses to participate nor needed to. The research encompasses all business segments from Micro Businesses with an annual turnover of $1–5 million through to large corporates and institutions with annual turnovers of $725 million plus.
Measuring and forecasting underlying customer demand is a core competency for East, using the voice of the customer to drive insights, actionable strategy imperatives and product recommendations for client banks and financial service providers.
ANALYSISWhile results of many research firms are used by and large for promotional purposes, we believe that the integrity of our data collection and the standard of our analytical work enable our clients to use our results for practical purposes such as improving market share/share of wallet, customer retention, new business development, understanding and acting on competitive positioning, planning and strategy formulation, relationship management, platform enhancement, distribution and channel improvement, amongst many others.
The business was established as a primary market research firm for the Asia Pacific region in 1987 and is an employee-owned company. The geographic disbursement and language skills of our consulting staff have been a significant factor in East's continued success. This is all the firm does.
We continue to be driven by the three central dynamics which originated the firm in 1987
Continuous Client Relationships
We place great importance on long term working involvement with clients, and the insights and success this brings.
The unwavering application of quality standards to all engagements and the ever increasing intelligence databases held by the firm on these dynamic markets.
Fact Based Research
Founded on large-scale primary research programs, built "bottom up", East’s methodology provides a strong and differentiating enabler for our clients.