ANZ Remerges Digital and Retail Units
(1 March 2022 – Australia) ANZ is re-merging its digital and retail divisions into a single unit as the group approaches the launch of ANZ Plus.
The announcement has resulted in the bank dividing its Australian commercial business into a new team aimed at building future opportunities with CEO Shayne Elliott heading up that operation while the Bank finds a new group executive for Australia retail and commercial banking, Mark Hand. Group executive digital banking, Maile Carnegie, will move to become the new group executive Australian retail, reporting directly to ANZ CEO Shayne Elliott. ANZ Plus is a new digital banking service offering an array of new financial management tools as part of the new merged ANZ Retail unit.
“Now we're on the verge of launching our first big proposition into market under a new brand called ANZ Plus and so it's entirely appropriate that we re-merge our retail offering. It really is going to lay the foundations for the future ANZ and what we will be about for the next ten years and beyond” commented ANZ CEO Shayne Elliott.
“The Bank recognised retail banking was changing fast and needed to use the world’s best digital technology to deliver a customer proposition while also improving the speed and resilience of our operations. At the time, we established our new digital division outside of our Australian retail business to ensure we weren’t being limited by existing structures and technology. Our intention was to always bring this work together when it made sense and given our first customer proposition, ANZ Plus, is about to go live, that time is now” Mr Elliott added.