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Downtime for CBA's NetBank

Downtime for CBA’s NetBank

(1 July 2009 – Australia) CBA’s internet banking facility, NetBank, had to be taken offline because of a massive increase in traffic affecting the bank’s website service standards. The bank experienced exceptionally high volumes of traffic, some of which appears to be malicious, CBA spokesperson Nichole Ismay noted.

The source and type of the traffic is yet to be confirmed.

NetBank began experiencing problems over the weekend before shutting down on Monday morning. While the service came back online, it went off again later that afternoon.

Ismay said that, to maintain the integrity of customer information and the systems, it is necessary to prioritise workload and demand based on transaction importance and to balance that with caution.

Consequently, there have been planned intermittent periods where NetBank has been unavailable, Ismay said.

Despite the problems, there have been no security breaches and no customer information, money or accounts have been accessed or compromised, spokesman Steve Batten said.

CBA’s NetBank was recently awarded Money Magazine’s website of the year.
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