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UK bank hits the road

UK bank hits the road

(13 July 2005 – UK) If the customer won’t go to the bank then the bank will go to the customer. That’s what UK lender NatWest believes. NatWest, which is owned by Royal Bank of Scotland, has launched a mobile service which will take banking facilities to remote villages in Cornwall and other parts of the west of England.

The custom made vehicle will contain customer service officers and an onboard phone system that will allow customers to call areas of the bank such as mortgage, credit cards and insurance.

NatWest managing director Paulette Rowe said there was a requirement for greater access in rural areas and that the bank was committed to improving access to its services.

"At a time when some organisations are closing branches, we firmly believe that our branch network and services, such as the mobile bank, remain very important to the communities they serve," Rowe said.

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