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All in one for CBA online

All in one for CBA online

(19 May 2009 – Australia) CBA has undertaken an A$50 million revamp of its online portal in order to bring a range of online products and services into a single session. The overhaul utilises the $250 million web-based Comm-See customer information portal as the common platform for the new all-in-one portal.

CBA’s new NetBank means that customers can now access products such as CommSec, CommBiz and CommInsure using a single log-in.

The revamp to NetBank comes as part of a $580 million core modernisation product previously announced by the bank to replace software that was created in the 1960’s.

Chief information officer Michael Harte said that the goal was to simplify the process for customers wanting to use these services by re-using much of what CBA had already built, and render that as a set of common services that the customer can use.

Harte said that front-end costs for the new service were around $50 million.

Despite IT projects going under the knife in the current financial downturn, Harte said that this project had to go ahead.

Bringing together CBA’s online services brings the bank to what is a globally recognised standard for internet banking. Harte considered the new technology would give CBA a distinct competitive advantage over its rivals in Australia.

Accordingly to Harte, creation of CBA’s new online portal began 18 months ago, with the product being used in a trial involving 10,000 customers in February this year.
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