ANZ customers unable to view balances
(10 September 2012 – Australia) ANZ confirmed on Friday that 5000 large corporate client users of its web-based cash management services were unable to view balances for two days.
The error with the ANZ Transactive system was blamed on a 'technical glitch' that prevented customers from seeing their accounts or conducting transactions online.
To help customers, ANZ provided balances through telephone and other means to provide service continuity.
'At no point did it impact customers' ability to transact on their accounts,' a spokesman for the bank said.
On Friday afternoon offshore currency accounts were yet to be restored, however the rest of the technical issue had been resolved.
ANZ said it is still investigating the cause and apologised for any 'inconvenience it caused its customers over the past few days.'
To help customers, ANZ provided balances through telephone and other means to provide service continuity.
'At no point did it impact customers' ability to transact on their accounts,' a spokesman for the bank said.
On Friday afternoon offshore currency accounts were yet to be restored, however the rest of the technical issue had been resolved.
ANZ said it is still investigating the cause and apologised for any 'inconvenience it caused its customers over the past few days.'
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