CBA says customer information stays in Australia
(9 October 2006 – Australia) Commonwealth Bank has reassured its customers that it will not store any customer information offshore and that "off-shoring is not currently on the bank’s agenda".
"The bank does not off-shore any of its processing or call centre operations, maintaining a dedicated and efficient workforce in Australia to undertake these duties," the bank said.
The statement put out by the bank appeared to douse media comment that new chief information officer Michael Harte is keen on the idea of off-shoring.
However, the bank also said the impending "labour shortage looming in Australia" over the next five to 10 years meant it had to keep its options open.
"The bank will continue to prepare for this by keeping all opportunities under review, including developing people policies to ensure it is able to attract and retain staff in Australia," CBA said.
It said it had evaluated the idea of off-shoring in the past in a bid to lower customer costs but that its position as an "iconic Australian company" meant it had chosen not to proceed with the idea.
The statement put out by the bank appeared to douse media comment that new chief information officer Michael Harte is keen on the idea of off-shoring.
However, the bank also said the impending "labour shortage looming in Australia" over the next five to 10 years meant it had to keep its options open.
"The bank will continue to prepare for this by keeping all opportunities under review, including developing people policies to ensure it is able to attract and retain staff in Australia," CBA said.
It said it had evaluated the idea of off-shoring in the past in a bid to lower customer costs but that its position as an "iconic Australian company" meant it had chosen not to proceed with the idea.
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