Combining the Best Of Digital And CX in Financial Services
(17 November 2016 – Hong Kong) Comprising of Digital Financial Services and Customer Experience Management (CEM) Financial Services, Financial Services Summit Hong Kong will feature 40+ leading industry practitioners exploring how digital transformation and delivering true customer centricity can make you stand out from stiff competition amongst the financial sector in Hong Kong and Greater China.
The dual event is the only place in Hong Kong you will find CEM and digital for financial services co-located to expand your networking opportunities. There will opportunities to hear from senior executives from global and Asian institutions including AXA, DBS, UOB, Westpac, Visa and Zurich Insurance.
Digital Financial Services Hong Kong 2016 brings you the industry’s best practices in digitisation strategies for long-term success by aligning internal and external digitisation strategies to maximize revenue opportunities. Topics covered in the stream will include:
- Digitising Product Development
- Cultivating Startup Thinking in a Corporate Environment
- Leveraging on RegTech in Regulatory Compliance
- Driving an Effective Delivery Process in Digital Banking
- Utilising Components of Digitisation for Compliance
Download the full brochure here.
CEM Financial Services Hong Kong 2016 offers actionable insights on successful customer-centric initiatives driving customer loyalty and retention to start your organisation’s transformation towards customer-centricity. Topics covered in the stream will include:
- Embedding Yourself in the Customer Journey Roadmap
- Effectively Capturing the Voice of Your Customers
- Driving Growth in Hong Kong’s Financial Landscape
- Delivering an Outstanding Branch Network
- Harnessing User Experience Design to Optimise Digital Interactions with Customers
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