HSBC launches service for premier customers
(19 May 2010 – Hong Kong) HSBC has become the first bank in Hong Kong to launch an instant online video consultation service for meetings between premier customers and relationship managers (RMs).
LIVE Connect enables the bank’s premier customers to video conference an RM instantly, seek financial advice and provide assistance when customers are subscribing to products and services on a secure internet banking platform.
The new service is available through HSBC’s internet banking website. By clicking on the LIVE Connect button a video link containing a real-time view of their RM, will open and the conversation between the two parties can begin.
Francesca McDonagh, head of Personal Financial Services Hong Kong, said that the new system is designed to cater to the needs of the bank’s busy premier customers; LIVE Connect is a cutting-edge service that takes banking into a new era. The new technology enables customers in Hong Kong to receive expert financial advice in a location of their choice and maintains the strong relationship between customers and the bank.
LIVE Connect provide RMs with the ability to transfer product information over a secure internet banking platform, complete product subscriptions and conduct financial consultations, the bank said in a statement.
The new service provides customers with instant access to RMs without having to book a meeting in advance, leaving customers with the ability to make instant wealth management decisions and purchase insurance and investment products without visiting a branch.
The new service is available through HSBC’s internet banking website. By clicking on the LIVE Connect button a video link containing a real-time view of their RM, will open and the conversation between the two parties can begin.
Francesca McDonagh, head of Personal Financial Services Hong Kong, said that the new system is designed to cater to the needs of the bank’s busy premier customers; LIVE Connect is a cutting-edge service that takes banking into a new era. The new technology enables customers in Hong Kong to receive expert financial advice in a location of their choice and maintains the strong relationship between customers and the bank.
LIVE Connect provide RMs with the ability to transfer product information over a secure internet banking platform, complete product subscriptions and conduct financial consultations, the bank said in a statement.
The new service provides customers with instant access to RMs without having to book a meeting in advance, leaving customers with the ability to make instant wealth management decisions and purchase insurance and investment products without visiting a branch.
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