Judo Engages Backbase to Enhance Digital Customer Experience
(21 September 2023 – Australia) Judo Bank’s new Engagement Banking Platform (EBP) developed by Backbase is now live, seeking to deliver monthly iterative updates and new features for the SME lender.
Judo aims to create new digital experiences for its business banking customers with the new platform. A ‘modularised’ and ‘composable’ solution which plugs directly into existing core banking systems, Backbase’s all-in-one EBP platform supports customer onboarding, servicing, loyalty schemes, and loan origination.
Judo reiterates that relationship banking is “core” to its strategy, with technology adopted by the bank designed and built to enable banker and customer relationships.
“Our new digital experience will help our SME customers and bankers stay on top of business needs and support the exceptional service they receive from our relationship-led bankers” stated Judo COO Lisa Frazier.
“Partnering with Backbase enables us to deliver a superior digital experience to our customer base cost effectively with the build of the platform taking just on a year”