NAB urges refund contact as error corrected
(30 November 2010 – Australia) The remaining 19,155 National Australia Bank customers, out of millions, who were left cashless after the bank suffered a massive computing failure, have now had their accounts restored.
The bank said in a statement that all accounts were now up-to-date; six days after the debacle began.
''This means that all customers are now able to transact as normal,'' NAB said.
At the beginning of the week NAB said nearly all its customers had had their accounts restored and the remaining 19,155 would be fixed throughout the day.
Mayhem exploded at NAB last Wednesday when a corrupted computer file crippled the bank’s payment system, leaving affected customers without their pay until as late as Monday.
NAB said any bank fees charged to customers due to the computing fault would be refunded and also urged customers who incurred fees, interest or charges from other institutions make contact.
The bank confirmed that a process will be put in place to identify and put right instances where NAB customers may have inadvertently incurred fees, interest or other charges from the bank as a direct result of the delays.
''Where customers have been charged a fee or have incurred a cost from another institution as a direct result of these delays, we encourage them to contact us so that we can work with them to also put things right," NAB said.
''This means that all customers are now able to transact as normal,'' NAB said.
At the beginning of the week NAB said nearly all its customers had had their accounts restored and the remaining 19,155 would be fixed throughout the day.
Mayhem exploded at NAB last Wednesday when a corrupted computer file crippled the bank’s payment system, leaving affected customers without their pay until as late as Monday.
NAB said any bank fees charged to customers due to the computing fault would be refunded and also urged customers who incurred fees, interest or charges from other institutions make contact.
The bank confirmed that a process will be put in place to identify and put right instances where NAB customers may have inadvertently incurred fees, interest or other charges from the bank as a direct result of the delays.
''Where customers have been charged a fee or have incurred a cost from another institution as a direct result of these delays, we encourage them to contact us so that we can work with them to also put things right," NAB said.
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