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CBA has payments issues

CBA has payments issues

(28 November 2008 – Australia) CBA has experienced problems with its online banking system and other payment channels that affected up to 200,000 customers. CBA’s NetBank online banking system suffered problems over a three day period which has affected the balances of customers.

CBA said in a statement that there was a current issue affecting the balance on a number of customers' accounts where transactions were performed on the 22nd, 23rd, 24th of November.

CBA said that it had identified the cause of the problem and would resolve the issue overnight.

Reports have indicated that many transactions online were duplicated. Other customers found account balances had disappeared, while some reported transfers not being completed or being credited with funds that aren't theirs.

There have been reports that not just online banking was affected, with ATMs, phone banking and EFTPOS transactions also possibly being affected.

The CBA statement apologised to customers affected by the processing error and said those in immediate need of cash should visit one of its branches.

It also insisted no fees or interest would be charged to customers as a result of the problem.
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