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CBA tops Cash Management and Debt banker in corporates downunder

CBA tops Cash Management and Debt banker in corporates downunder

(Australia) - Results of East & Partners' latest 6-monthly analysis of bank performance amongst Australia's Top 500 corporates and institutions have identified the Commonwealth Bank of Australia (CBA) as the market's best rated supplier of cash management, debt and bond products.

CBA's corporate customers have scored the Bank highest in customer satisfaction performance across combined Product Performance, Customer Support and Value for Money measures.

Notably in these product segments, the next 3 best performing service providers are international banks, with Australian Macquarie Bank coming in at number 5, beating the other 3 big domestics in what is a core business space for all players.

Best Five Cash Management, Debt and Bond Bankers
  Average Overall Satisfaction Rating Reported
(Top 5 Rated Banks in Each Product within the Group)

1 — — 2 — 3 — 4 — — 5
(satisfied)                    (dissatisfied)
1  CBA 2.33
2  JPMorgan Chase 2.41
3  UBS Warburg 2.51
4  Citibank 2.53
5  Macquarie 2.57

East & Partners Pty Ltd
Australian Corporate Banking Customer Satisfaction Market Program
April, 2002

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