Claims roll in for refunds
(01 December 2010 – Australia) More than 5000 claims have rolled into the National Australia Bank after a "corrupt file" brought down the bank’s computers last week.
The bank has now confirmed that all accounts have been brought up to date as a result of the crisis and claims for dishonour fees, interest and other charges applied to accounts during the failure are now being sort by NAB customers.
NAB has denied suggestions that the glitch was sabotage by a disgruntled employee; arising over the bank’s decision to freeze "technology specialists" out of a four percent pay rise that was offered to other staff earlier this month.
The NAB yesterday confirmed it was considering outsourcing its mainframe computer processing to computing giant IBM.
The Australian newspaper cited an entry of an employee of the bank as saying, on the Financial Services Union forum, that they were 'being stitched up by IBM outsourcing and being transitioned to IBM with no access to a proper and equitable redundancy'.
'As someone who provides after-hours support and out-of-hours work to keep the bank's system running and compliant, we need to take a stand,' the post continued.
'We need to take action now while we are coming up to one of the busiest period (sic) of the year. Enough talk," the upset employee added.
The moderator responded that the union had 'met the NAB and IBM on numerous occasions to ensure both companies complied with their legal obligations'.
NAB spokesman George Wright said 'It is correct that NAB has been considering partnering with IBM for the management of IT infrastructure.
'However, no final announcement on this has yet been made.'
NAB has denied suggestions that the glitch was sabotage by a disgruntled employee; arising over the bank’s decision to freeze "technology specialists" out of a four percent pay rise that was offered to other staff earlier this month.
The NAB yesterday confirmed it was considering outsourcing its mainframe computer processing to computing giant IBM.
The Australian newspaper cited an entry of an employee of the bank as saying, on the Financial Services Union forum, that they were 'being stitched up by IBM outsourcing and being transitioned to IBM with no access to a proper and equitable redundancy'.
'As someone who provides after-hours support and out-of-hours work to keep the bank's system running and compliant, we need to take a stand,' the post continued.
'We need to take action now while we are coming up to one of the busiest period (sic) of the year. Enough talk," the upset employee added.
The moderator responded that the union had 'met the NAB and IBM on numerous occasions to ensure both companies complied with their legal obligations'.
NAB spokesman George Wright said 'It is correct that NAB has been considering partnering with IBM for the management of IT infrastructure.
'However, no final announcement on this has yet been made.'
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