Voice ID for NAB phone banking
(9 June 2009 – Australia) NAB has announced the implementation of biometric technology; technology that recognises your voice, which can be used as a substitute for a telephone banking password.
In what NAB has dubbed an Australian banking industry first, the bank has officially launched its new voice biometric identification and verification function aimed at delivering enhanced customer experience and security.
The new speech security function is now available to NAB’s 3.3 million Personal Banking customers, after the completion of a successful internal pilot involving 2,000 branch staff throughout May.
NAB Personal Banking's executive general manager for nabretail, Warren Shaw, said NAB’s objective is to provide customers with a more convenient, faster and easy-to-use telephone banking experience while simultaneously improving identity security.
With identity theft related fraud increasingly moving to the phone channel, the use of voice biometrics enables the effective identification, authentication and verification of customers, offering an extra layer of protection, Shaw said.
The new service comes amid phone, email and SMS scams making headlines in Australia.
NAB said that voice biometrics is a highly secure method of authentication as it is harder to steal a voice pattern than it is to steal a password or PIN. Users can register their unique voice pattern and then subsequently use this as an alternative to a phone banking password.
The new speech security function is now available to NAB’s 3.3 million Personal Banking customers, after the completion of a successful internal pilot involving 2,000 branch staff throughout May.
NAB Personal Banking's executive general manager for nabretail, Warren Shaw, said NAB’s objective is to provide customers with a more convenient, faster and easy-to-use telephone banking experience while simultaneously improving identity security.
With identity theft related fraud increasingly moving to the phone channel, the use of voice biometrics enables the effective identification, authentication and verification of customers, offering an extra layer of protection, Shaw said.
The new service comes amid phone, email and SMS scams making headlines in Australia.
NAB said that voice biometrics is a highly secure method of authentication as it is harder to steal a voice pattern than it is to steal a password or PIN. Users can register their unique voice pattern and then subsequently use this as an alternative to a phone banking password.
Subscribe